DartWinner Privacy Policy
We wrote this DartWinner privacy policy to explain, in plain language, how we collect, use and protect the personal details you share with us. Whether you are browsing our slots library or checking the terms behind a promotion, we want you to know exactly what happens with your information before you ever create an account. This page sits alongside our other legal notices, including our terms and our cookie policy, and together they describe the rules we play by.
Nothing here is written to bury detail in dense legal wording. We keep the explanations short, we point to the right page when a topic belongs elsewhere, and we update this policy whenever our practices change. If a section below feels incomplete for your situation, our support team is the fastest way to get a direct answer rather than guessing from general text.
What this policy covers
This DartWinner privacy policy applies to every visitor and registered player who uses our site, from the moment you open the homepage to the point you close an account. It covers the information we ask for during registration, the details generated while you play, and the communications we send about your account or about offers on our promotions page. It does not cover third-party sites we may link to, which carry their own separate policies.
Information we collect
When you register with us, we ask for basic identity details such as your name, date of birth, email address and country of residence, because these are needed to confirm you meet our eligibility rules and to keep your account secure. We also collect information generated through normal use of the site, including login times, game session activity and the device or browser you connect from. None of this is collected to build a profile beyond running your account safely and improving how the site works for players like you.
Where verification is required, we may ask for supporting documents as part of our KYC process, which helps confirm your identity and protects against misuse of accounts. We only request what is proportionate to that purpose, and we do not ask for more personal detail than the account and payment process genuinely needs.
How we use your data
We use the information we hold to operate your account, process deposits and withdrawals, and respond when you contact our faq or support channels with a question. Account data also lets us apply safer-gambling tools you choose to activate, such as deposit limits or self-exclusion, and to run security checks like two-factor authentication when you sign in.
We may use contact details to send service messages about your account, and, where you have agreed to hear from us, to let you know about offers. You can ask us to stop marketing messages at any time without affecting your ability to use the site itself. We never sell personal data to unrelated third parties for their own marketing purposes.
Keeping your details secure
We apply technical and organisational safeguards designed to protect your account information from unauthorised access. Two-factor authentication is available to add a second check at login, and our support team can walk you through turning it on if you are unsure where the setting lives.
Read our faqSharing and storage of information
We share personal data only where it is necessary to run the service, such as with payment providers when you deposit or withdraw, or with identity-verification partners during KYC checks. Any partner handling player data on our behalf is expected to protect it to a comparable standard, and we do not hand information to advertisers for purposes unrelated to running this site.
We keep account records for as long as your account is active and for a further period afterwards where we have a legal or regulatory reason to retain them. Once that period ends, records are removed or anonymised so they can no longer be tied back to you.
You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where it is not needed for a legal or security purpose. Reach out through customer support and we will guide you through the process.
Your choices and rights
You are entitled to ask what personal data we hold about you and to request updates where something is out of date. If you decide our service is no longer for you, self-exclusion and account closure are available, and our support team can explain what each option means for your data once the account is closed.
Players who want tighter control over spending or session activity can set deposit limits from account settings, and these preferences are stored only to apply the limit you chose. We treat these settings as sensitive and restrict access to the staff who need them to support your account.
What personal information does DartWinner collect?
We collect the identity details you provide at registration, such as your name and date of birth, along with account activity like login history and game sessions, so we can run your account and meet standard verification checks.
Can I ask for my data to be deleted?
Yes, you can request deletion of personal data that we are not required to keep for legal or account-security reasons. Contact our support team and they will confirm what applies to your account.
Does this privacy policy cover cookies too?
Cookies and similar tracking technology are covered separately in our cookie policy, which explains what we use them for and how you can manage your preferences.
How do I contact DartWinner about my personal data?
Our customer support channels, including 24/7 live chat, are the quickest way to ask about your personal data, request a copy of it, or raise a concern about how it has been used.
Updates to this policy
We may revise this DartWinner privacy policy from time to time to reflect changes in how the site works or in applicable rules. When we make a meaningful change, we update the date on this page so returning players can see that something has moved since their last visit.
We encourage you to check back occasionally, particularly before providing new personal information such as during a payment update or a support request. Continuing to use the site after a revision means you accept the policy as it then stands, and any prior version remains available on request through support.